This is a question I was pondering over
some time. In effective communication, when you want to show
a fault in a person or to ask him to improve
on something he is lacking, the golden rule is to provide ample
praise to go with your criticism. That is the basics.
But the problem that I was pondering was
where to put the praise and where to put the criticism.
Initially, I thought,
first criticise, show the fault and then mentioned the good points in a person.
If one praise the person first I thought, then he will shut all receptors
to the faults I m going to show after words and my efforts will be futile.
Basically he will be flying so high after my initial praise, he will ignore
all criticism and suggestions for improvements that come afterwards.
Secondly, when praised at the end, I
thought, the person's mood will get all right and he will leave the encounter
less burdened and feeling less bad. Because after-all, what
he received at the end was praise.... Right?
Shouldn’t that make his mood all right after my
initial criticism?
Second approach is to praise
at the beginning and show faults later. Apparently this is what works
the best. Praising initially is sort of like a mattress you put first before
throwing the person in to ground to make the landing soft and easy. Criticism
doesn’t seem to be offensive as it sound to be when it comes after a well
thought and sincere praise. The person
is then in a pleasant mood after the initial praise and he will be more
accepting to his faults and more open to the criticism.
And as I have found out , when criticised initially no amount of praises can make the mood better of a person afterwords. He will always think and get a feeling that im making efforts to patch up with him after my blunderous criticism and will oppose any effort to console him.
Well, now that is sorted.
Yet another thing I was pondering over was
how to link the praise with criticism should we use HOW EVER
or BUT?
If we use HOW EVER or BUT, the
initial praise seems to get shallow. To the receiver it seems as though
we praised because we wanted to console him and make him ready for
the criticism that comes next. It seems unreal and it doesn’t seem to
come from the heart. The correct way to link praise and criticism is
by using the word AND.
HOW EVER and BUT are negating words that
turn the discussion 180 degrees to the opposite direction. You are contrasting
what you said earlier. But AND is a
continuation word. It doesn’t negate what comes before. It only extends the
discussion. And when managed carefully, you can makes a seamless transition
from a praise to criticism by using AND.
An Example?
Adam, we are really pleased with your
term exam results this year. You have done really well in English, Art and
Social Science. Look at the drawing you have made, it is a wonderful
work of art and I’m really proud of your capabilities. The letter you wrote in
English is well thought and I have no doubt even i wouldn’t have been capable
of writing one like that in such a short time .... AND your
score card would have been even nicer to look at if you would have also scored
this well in Mathematics and Science subjects. I know they are not
easy subjects to master. With diligent study
capabilities you have, and seeing how well you have done in other subjects I
have full faith in you that you will do much better in them in next year.
Give a person a fine reputation to live
up to ... and he will do his best not to disappoint you.
The second approach is the best way !!
ReplyDeleteI agree. :P